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Exam MB2-716: Microsoft Dynamics 365 Customization and Configuration: https://www.microsoft.com/en-us/learning/exam-mb2-716.aspx

Skills measured

This exam measures your ability to accomplish the technical tasks listed below.

  • Configure Microsoft Dynamics 365 (20% – 25%)
  • Implement Microsoft Dynamics 365 entities, entity relationships, and fields (20% – 25%)
  • Create and manage Microsoft Dynamics 365 solutions, forms, views, and visualizations (25% – 30%)
  • Implement business rules, workflows, and business process flows (20% – 25%)

Who should take this exam?

Individuals wishing to obtain a certification on Microsoft Dynamics 365 Customization and Configuration should take this exam. The audience typically includes developers, implementation consultants, technical support personnel, and system administrators. They assess a customer’s business needs and configure and customize the application.

Latest updates Microsoft MB2-716 exam practice questions

You plan to create a field for an entity to capture data in a consistent format.
When a user adds a record for the entity, the choices provided to the user for the field often change or become
The choices must not be available for new records.
You need to create the field while minimizing the administrative overhead to maintain the field.
Which field type should you use?
A. global option set
B. single line of text
C. local option set
D. lookup
Correct Answer: C

Which two entity properties can you disable on a system entity?
A. Access Teams
B. Notes
C. Allow quick create
D. Queues
Correct Answer: AC

You are configuring auditing for Microsoft Dynamics 365.
Which two operations can you audit? Each correct answer presents a complete solution.
A. Create, update, and delete records.
B. Create an association between records.
C. Retrieve records.
D. Export records.
Correct Answer: AB
References: https://msdn.microsoft.com/en-us/library/gg309664.aspx

The receptionist for a company needs to quickly capture basic information regarding visitors.
You configure several different quick create forms for the Visitor entity.
The receptionist reports that only one of the quick create forms displays.
Why are the other quick create forms not showing?
A. You did not assign the receptionist access to the form.
B. You did not enable the switch forms control for quick create forms.
C. You can only show one quick create form per entity.
D. You did not assign the correct security role for the quick create form.
Correct Answer: C

You have a Microsoft Dynamics 365 environment. You plan to configure folder-level tracking. Which two statements are
true? Each correct answer presents a complete solution.
A. Folder-level tracking is available for mailboxes that implement delegate access.
B. Each user can create a maximum of 25 folders in their inbox.
C. Folder level-tracking works with the Microsoft Dynamics 365 email router.
D. You cannot change the regarding object unless you remove the email from tracked folders.
Correct Answer: AD

Which three actions can you add to a workflow? Each correct answer presents part of the solution.
A. Create Record
B. Share Record
C. Update Record
D. Assign Record
E. Delete Record
Correct Answer: ACD
References: https://technet.microsoft.com/en-gb/library/dn531057.aspx

You manage Microsoft Office 365 and Microsoft Dynamics 365 for a company. Some Office 365 users do not have a
Microsoft Dynamics 365 license.
You need to ensure that all users can see tasks that are associated with a Microsoft Dynamics 365 opportunity record.
What should you implement?
A. Microsoft OneNote integration
B. Microsoft OneDrive integration
C. Microsoft SharePoint integration
D. Microsoft Office 365 Groups.
Correct Answer: D

You are creating a set of system views.
Which three options can you configure for the views? Each correct answer presents a complete solution.
A. read, write, and delete permissions
B. append, assign, and share permissions
C. default sort order for results
D. the widths of each column
E. the columns to display
Correct Answer: CDE
References: https://technet.microsoft.com/en-us/library/dn509578.aspx

You create a new custom entity and add it to the sitemap.
System administrators can see the custom entity. Users report that they cannot see the custom entity.
You need to ensure that users can see the custom entity.
What should you do?
A. Publish the sitemap.
B. Publish the custom entity.
C. Wait for changes to the security roles to take effect.
D. Grant appropriate security roles access to the custom entity.
Correct Answer: D
References: https://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-new-entity.aspx

You enable folder-level tracking functionality for all users. A user named User1 creates a folder named Dynamics 365
underneath her inbox. User1 moves emails into the Dynamics 365 folder. User1 reports that the emails are not being
You need to resolve the issue.
What should you do?
A. Ensure that the Microsoft Dynamics 365 for Outlook client is installed.
B. Configure server-side synchronization for Microsoft Exchange.
C. Ensure that Microsoft Exchange rules are created.
D. Instruct the user to create a folder tracking rule.
Correct Answer: B

To which three data types can you add a custom control? Each correct answer presents a complete solution.
A. composite
B. date and time
C. multiple lines of text
D. single line text
E. lookup
Correct Answer: ACD

You need to create a process that prompts users with questions and captures their answers. Which process type should
you use?
A. business rule
B. dialog
C. custom action
D. background workflow
Correct Answer: B
References: https://msdn.microsoft.com/en-us/library/gg509010.aspx

You export five modified system security roles from a development environment as an unmanaged solution. You plan to
import the solution into a production environment. Which of the following statements is true regarding the import of the
unmanaged solution?
A. Copies of security roles will be created automatically in the production environment.
B. The system security roles in production will be overwritten with the settings imported from the solution.
C. Security roles cannot be imported.
D. The import will fail because system security roles cannot be overwritten by importing a solution.
Correct Answer: D

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